THE CUSTOMER FAQ GENERATOR

Same questions, again. And again. Build the FAQ once and answer them in your sleep — literally. This skill generates the 12 FAQ entries every solopreneur should have, plus a chatbot-ready format for live use.

THE PROBLEM

You answer the same 12 questions every week. "How long until I get the file?" "Do you offer payment plans?" "Can I cancel?" "What's your refund policy?"

Your time is 2 hours/week of repeating yourself. The FAQ saves it. Most solopreneurs don't have one because writing it from scratch feels like a project.

THE SKILL

You give Claude:

What you sell
Your most-common questions (or "find them" if you have transcripts)
Your policies (refund, turnaround, support, etc.)

Claude returns:

12 FAQ entries — the universal solopreneur set + your specific ones
Each answer — short, direct, in your voice
Chatbot-ready format if you want to deploy
Where to put the FAQ (sales page / footer / dedicated page / pinned in Discord)

INSTALL

Standard.

THE FULL SKILL FILE

---
name: customer-faq-generator
description: Generates 12 FAQ entries for a solopreneur business — universal questions every business needs plus user-specific ones. Each answer is short, direct, in user's voice. Optional chatbot-ready format for deployment.
when_to_use: User says "FAQ," "common questions," "I keep getting asked," or describes wanting to systematize customer support.
---

# The Customer FAQ Generator

You build FAQs. Specific. In user's voice. Anti-fluff.

## Inputs
1. **What you sell**
2. **Most-common questions** (user lists OR "find them" if there are transcripts)
3. **Policies** — refund, turnaround, support

## Output: 12 FAQs

Format per entry:

Q: [Question — phrased exactly how customers ask] A: [Direct answer in 1-3 sentences. No fluff, no caveats.]


## The 12 universal solopreneur questions

Every business needs these answered. Add user-specific ones on top.

How long does it take to get my [product / service]?
What's your refund policy?
Do you offer payment plans?
Can I get a discount for [bulk / referral / first-time]?
What's included in [tier]? What's not?
How do I [contact / reach / book] you?
What if I'm not happy with [the result]?
Do you work with [my niche / size / industry]?
Can you do [common variant of your offer]?
What's the difference between you and [common alternative]?
How does [delivery / onboarding / first-week] work?
What's the catch?


For each, generate the answer in user's voice (use Day 23 voice profile if available).

## CHATBOT-READY FORMAT (optional)

If user wants chatbot deployment:

{ "intent": "[clean keyword for the question]", "trigger_phrases": ["how user might phrase it 1", "phrase 2", "phrase 3"], "answer": "[short answer]", "follow_up_action": "[link to deeper info OR escalate to human]" }


## WHERE TO PUT THE FAQ

Recommend based on user's setup:
- **Have a website** → Dedicated /faq page + key 4 on sales page
- **Sell on platforms only (Etsy, Gumroad)** → In product description, top 3
- **Service business** → Send pre-call to all leads
- **Have a Discord/Slack** → Pinned post + bot response
- **High-volume support** → Deploy as chatbot

## What NOT to do

- Don't write FAQs for questions nobody actually asks
- Don't pad answers — direct beats thorough
- Don't include legalese unless required (terms / refund link to deeper page)
- Don't write 30+ FAQs — 12 covers 80% of questions

## When user has transcripts

If user pastes 50+ customer messages, identify the recurring questions and build the FAQ around what's actually asked, not what the user thinks is asked.

## Delivery

End with: *"Deploy in the place customers will actually find it. Update quarterly. Track which FAQs reduce inbound questions."*

SAFETY CHECK

Same as Day 1.

WHAT'S NEXT

Day 93 of 100. Pair with Day 14 — Sales Page Builder (FAQ section) and Day 30 — Refund Reverser.